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Sign In Contact Us x Contact Us If you need assistance, please contact Global Customer Service: 1-800-999-0363 or 1-636-722-6636 For Latin American and Caribbean Support: 1-636-722-6292 Your company details Do not match the SA requirements. Kindly check with your Administrator. Contact Customer Support at 1-800-999-0363 or1-636-722-6636 OK Unsupported Browser The browser you are using is not supported by Mastercard Connect. Internet Explorer versions 9, 10 & 11, Chrome, Firefox or Safari are supported browsers. Please review the Frequently Asked Questions or the Browser Requirements documents on the sign in page for additional information. OK Application error The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. Ok Welcome to Mastercard Connect Sign in Forgot Password/PIN Replace SecurID Don't have a Mastercard Connect account? Sign up Mastercard Connect is our customer portal that will help you "connect" with Mastercard. Connect Sign Up Guide Frequently Asked Questions Software Token Installation and User Guide Browser Requirements Here are some additional Mastercard resources you may find interesting. About Mastercard Mastercard Brand Center Mastercard RPPS Mastercard Advisors Payment Systems Integrity x Terms of Use, Privacy Policy, and Cookie Notice MasterCard Worldwide MASTERCARD CONNECT TERMS OF USE Effective Date: November 15, 2014 PLEASE READ THESE TERMS OF USE (“TERMS OF USE”) CAREFULLY BEFORE USING THE MASTERCARD CONNECT™ PLATFORM (THE “PLATFORM”). THE PLATFORM PROVIDES ACCESS TO OUR CONTENT (DEFINED BELOW) AND PRODUCTS AND SERVICES (“PRODUCTS AND SERVICES”). BY ACCESSING THE PLATFORM, YOU (A) AGREE TO BE BOUND BY THESE TERMS OF USE; AND (B) REPRESENT THAT YOU ARE LAWFULLY ABLE TO ENTER INTO CONTRACTS AND ARE OF THE LEGAL AGE OF MAJORITY IN THE JURISDICTION IN WHICH YOU RESIDE (AT LEAST 18 YEARS OLD IN MANY COUNTRIES). IF YOU ARE AGREEING TO THESE TERMS OF USE ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT AND WARRANT THAT YOU ARE AUTHORIZED AND LAWFULLY ABLE TO BIND THAT ENTITY. IF YOU DO NOT AGREE TO THESE TERMS OF USE, YOU MAY NOT USE THE PLATFORM. AS USED UNDER THESE TERMS OF USE, “YOU” MEANS YOU AND YOUR COMPANY OR THE LEGAL ENTITY AND “WE” OR “US” MEANS MASTERCARD INTERNATIONAL INCORPORATED. Registration and Credentials You must register for an account to use the Platform. You must provide accurate and complete information when registering (“Registration Information”) and keep that information current. Do not (i) allow others to access or use your account; (ii) request or attempt to create an account through fraudulent or illegal means; (iii) attempt to circumvent our security mechanisms; or (iv) create an account by automated or illegal means. From time-to-time, we may require you to renew your registration or request additional information from you. Upon registration, you will be issued one or more unique security passwords or other credentials (collectively, “Credentials”), which you must keep confidential and secure. The Credentials are, and will remain, our property. You may use the Credentials solely to use the Platform and may not sell, transfer, sublicense, disclose or use them for any other purpose. You must immediately notify us if you believe their confidentiality or security has been compromised. You are responsible for all activities that occur through your account, regardless of whether you engaged in those activities. We are not liable for any loss or damages of any kind, and you may be held liable for any losses incurred by us or another party, due to someone else using your account or your failure to notify us of a change to your Registration Information, whether made with or without your knowledge. You are responsible for maintaining up-to date and accurate Registration Information, including notifying MasterCard when you change positions in your organization or leave your organization. We may suspend or terminate your account and/or refuse you access to the Platform, Content and/or Products and Services if: (i) your contact information is not up-to-date or you do not respond to communications directed to you; or (ii) you have provided false, inaccurate, out of date, or incomplete information or we suspect that you have. Beta Programs and Pilot Programs The certain portions of the Platform may be provided in a beta or non-released form (“Beta Programs”). You may also agree to participate in pilot programs for certain Products and Services (“Pilot Programs”). Both Beta Programs and Pilot Programs may contain errors, problems and changing features or functionality. Beta Programs and Pilot Programs are subject these Terms of Use. Once a Beta Program or Pilot Program period is over, you may be required to accept certain terms and conditions to continue to access and use their features and functionality. Fees and Invoices Some Content, Products or Services may have fees associated with their use, which shall be described on the Platform, through the MasterCard Standards (defined below) or in your separate agreement with us. Any such fees will be invoiced by us and paid by you via the MasterCard Consolidated Billing System (“MCBS”) unless you and we agree otherwise. You shall comply with all MCBS’s policies and procedures. You are solely responsible for any taxes, including without limitation VAT or sales related taxes, assessed related to your use of the Platform, Content, Products and Services and any related interest or penalties. Limited Grant of Rights So long as you comply with these Terms of Use, we grant you a limited, nonassignable, nonexclusive, revocable license, without right of sublicense, to access and use the Platform, Content, and Products and Services accessible through the Platform solely as described their applicable documentation, user guides, manuals or other materials (“Documentation”) and solely for your internal business or personal use. However, you may have the right to sublicense certain Content, Products and Services if agreed to in a separate written agreement between us and you or in related Documentation. “Content” means all text, graphics, data, software, animation, applications, videos, music, photos, trademarks, and other materials and information included in the Platform or made available through it. Unless we otherwise agree in a separate agreement with you, you are not granted any other rights in connection with the Platform, Content, or Products and Services. Without limitation of the foregoing, with respect to the Platform, Content, or Products and Services, you may not, and will not permit or authorize any person, directly or indirectly, to: (i) license, lease, republish, distribute, copy, transfer, sell, create derivative works from or use the Platform, Content, or Products and Services other than as expressly permitted by these Terms of Use; (ii) reverse engineer, disassemble, reconstruct, or decompile the Platform, Content, or Products and Services (except to the extent expressly permitted by law);(iii) gain unauthorized access to or make authorized use of the Platform, Content, Products and Services, or our systems; (iv) damage, disrupt, or impede the operation of the Platform, Content, Products and Services, or our systems; (v) engage in fraudulent or illegal conduct of any kind; (vi) interfere with any other entity’s use of the Platform, Content, or Products and Services; (vii) use the Platform, Content, or Products and Services for the benefit of our competitors, including another payment card issuer, credit or debit card association, payment processor, electronic payment provider, or telecommunications provider; (viii) collect, sell or otherwise exploit personally identifiable information of other Platform users; (ix) use any robot, spider, or search/retrieval application to access the Platform or retrieve or index any Content; (x) transmit any viruses, worms, Trojan horses, or ot...